Returns & Exchanges – HOWLER BROTHERS

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Returns & Exchanges Policy

We appreciate you shopping with Howler Brothers and hope you love what you bought! If you need to return or exchange your Howler Brothers gear for any reason, please visit our returns and exchanges portal below:

start a return or exchange

How it Works:

To get started, make sure you have your order number and original email address. You can find your order number in your confirmation email or at the top right of your packing slip (e.g.HOWL-123456).
All returns or exchanges must be made within 45 days of the original purchase date and items must be in their original, unwashed and unworn condition with hang tags attached.
Please note that all international sales are final unless the item is defective at the time of delivery.

Exchanges

We will gladly exchange unwashed, unworn items with hang tags still attached.
All exchanges will be “instant exchanges”, your new exchange order is placed immediately. This helps you get your items faster and guarantees that your items are in stock.
To place an instant exchange, we will put a temporary hold on your credit card until we receive your unwanted items (kind of like booking a hotel). You’ll only be charged for the amount covered by your returned items if your return isn’t in the mail within 28 days of submitting.
All exchanged items ship for free to US-based addresses.

Returns

We will gladly accept unwashed, unworn items with hang tags still attached for store credit or a refund ($7 restocking fee).
All returns to the original payment method are subject to a restocking fee of $7 (per order not per item) which will be deducted from your refund. Returns for store credit will not have any restocking fee.
Follow the steps to obtain a return authorization and a prepaid return label.
Once a return has been initiated, you will receive a prepaid USPS shipping label via email.
When your return arrives at our warehouse, we will inspect the returned item and issue a refund or store credit assuming the item is not damaged or worn in any way. Refunds will be reflected on the original form of payment within 1–2 business days following approval from our warehouse team .
For customers local to Austin, Texas, returns can be made in person at Howler Brothers Hacienda or South Congress Outpost.

Refunds and Credits

Refunds and credits will be applied to the original method of payment upon receipt of all items and confirmation of like-new condition (unwashed and unworn with hang tags still attached).
The typical turnaround time for processing refunds and credits is 1–2 business days once we receive and approve the returned item(s).
Initial shipping and handling charges are non-refundable unless an item arrived damaged or defective.
If we are unable to exchange or repair an item to comply with your request, we may, at our discretion, issue you a gift card or store credit.

Howler Brothers Handshake Promise

We strive for excellence in everything we make at Howler Brothers. If you are not satisfied with one of our products upon arrival, you may exchange it for the same item, or return it for store credit or a full refund. You have our handshake.

Questions? Please feel free to email service@howlerbros.com or give us a call at (512) 373-8233 and we will get you fixed up!

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